Get Help
< 1 business day
Typical first response
7 days
Support inbox monitored
1 team
Single point of coordination
Send a support request
Support that moves your booking forward
Whether you are still comparing homes or already sorting out move-in details, this page gives you a direct path to the right team.
Real help, routed fast
What we can help with
- Finding the right property
- Understanding fees and deposits
- Move-in dates and availability
- Viewings and virtual tours
- Tenancy documents and next steps
- Support after booking
Choose the kind of help you need
Start with the topic that matches your situation and we will route you to the right person.
Booking support
Need help comparing rooms, arranging a viewing, or moving forward with a booking? Our team can guide the next step.
Speak to booking teamPayments and documents
Questions about deposits, paperwork, tenancy details, or what to prepare before move-in can be handled here.
Email account supportAfter you move in
If you need practical help after securing a place, we can point you to the right property or operations contact quickly.
Call resident support
Contact options
Reach us in the way that fits best
Use email for detailed questions, phone for urgent guidance, and the form below when you want one request tracked from start to finish.
Best starting point
Email us
General support
[email protected]
Best for booking questions and document follow-up
Open channel Call us Phone support +44 203 000 8888Monday to Friday, 9:00 AM to 6:00 PM
Open channel For landlords Advertising help [email protected]Listing, pricing, and partner onboarding queries
Open channel
Support desk
One request, one clear next step
Tell us what you need once and we will route it to the right team instead of bouncing you between contacts.
Usually answered within one business day
< 1 business day
Typical first response
7 days
Support inbox monitored
1 team
Single point of coordination
Send us the details once
Share the basics and our team can reply with the most relevant next step instead of sending you around to multiple contacts.
Tip
Include budget, city, move-in date, and tenancy length if your question is about finding a place.
Support Request
Tell us what you need
Fill out the form below and we'll get back to you within one business day.
FAQ
Frequently Asked Questions
Common questions, answered clearly.
How quickly will someone reply?
Most enquiries receive an initial reply within one business day. Time-sensitive requests are prioritised during support hours.
Can you help me choose between properties?
Yes. Share your city, budget, move-in timing, and preferred room type, and the team can narrow down suitable options.
What should I include in my message?
Include your preferred location, budget range, move-in date, tenancy length, and anything essential such as furnishing or amenity requirements.
Do you support landlords and agents too?
Yes. Partnership, listing, and account queries can be routed through the advertising contact shown on this page.
Still need help?
Our team is here to assist you.